TERMS & CONDITIONS
This booking agreement applies for all bookings made by the client, with The Event Boutique. On payment of the deposit the client acknowledges agreement to all the Terms and Conditions as outlined below.
We accept online payments through Stripe. If you wish to pay via bank deposit, please use your Booking ID number when making the payment. Our bank details are:
The Event Boutique
ASB Account: 12-3151-0029701-00
For International payments, our SWIFT code is ASB BNZ 2A
All bookings require a non-refundable deposit within 7 days to secure your booking and the items you wish to hire.
For all hire bookings, we require a 25% non-refundable deposit.
If bookings are made 14 days prior to your event, payment is required in full.
SERVICE BOOKINGS: Planning and Styling
For service bookings, we require a $1000 non-refundable booking fee/deposit to secure the date of your event.
At our consultation we will discuss your vision and requirements for your event, then produce an itemised quote for hire products, design, florals and all products required for your event. The booking fee is required before we proceed with any planning services, secure items on your behalf, or create any design proposals. The booking fee covers our time for all meetings, visual proposals, deposits on outsourced products, and planning we undertake for your event. Should you cancel the booking this is strictly non-refundable. Once we have received your payment and signed agreement, you acknowledge acceptance of the terms of this agreement.
To ensure efficiency, please email any questions or ideas, to firstname.lastname@example.org which we will review and respond via email, or discuss at our next meeting.
The Event Boutique will implement what is discussed and agreed in our meetings and shown in our concepts. In order to avoid confusion or doubts, we advise you trust us with the design decisions, and not be influenced by friends, family or colleagues.
For Planning Services we will schedule regular meetings to discuss ideas, suppliers, concepts, planning progress and provide guidance to help you make decisions. We will invite you to join our shared planning board, so all the tasks and notes for your event are easily accessible.
For Design, Styling and Florals, please create your own Pinterest Board to save ideas of what you love, and invite us to view this board, or send us the link.
We will create visual concepts including images of hire products, floral inspirational images and colour suggestions to show our proposed concept for your event.
For all design work, it is your responsibility to provide us with the correct information, and carefully check all design proofs for accuracy, correct details, dates and spelling. The Event Boutique will not be held liable for incorrect information, and re-prints or refunds will not be provided.
HIRE TIME FRAME
All hire products remain the property of The Event Boutique.
The hire time-frame is 4 consecutive days, to allow for collection, use at your event, cleaning and return. If products are not returned after the 4 days, an additional fee will be charged for the second hire period.
COLLECTION & RETURN OF PRODUCTS
With the exception of prior arrangements made with The Event Boutique, all products are to be collected and returned to our showroom at Unit 1/241 Brougham Street, Sydenham. All products must be returned in the same condition as on collection, and in their original packaging. With the exclusion of linen, all products must be cleaned by the client. If items are not returned clean, the client accepts charges will be incurred.
Products shown on the website are all images of the actual products, however colour differences can occur with photography and digital screens. Images shown in visual proposals are often concepts only, to show you ideas and not the actual finished product. Clients are not entitled to a refund if after making a booking, or receiving the products, they deem the product to be unsuitable.
INSPECTION OF PRODUCTS
It is the responsibility of the client to inspect the products before a booking commences and immediately notify The Event Boutique of claims of damage, fault or shortage of products supplied. The client is not entitled to make a dispute after the event, or on return of the products, and will be liable for all costs for damages, faults or missing products.
For custom made items or items ordered specifically for the client, the total cost of the item is to be paid in full to secure the booking, and is non-refundable.
WET WEATHER POLICY
Whilst in your care, all our furniture and products must be stored undercover, and immediately following your event finish, placed undercover. If products are outside during your event and it begins to drizzle or rain, they must be immediately moved undercover. The Event Boutique has the right to change the items provided, or if we are setting up your event to change the setup location, if they feel their product is at risk of receiving weather damage. Any weather damage incurred will incur fees for repair or replacement.
DAMAGED OR MISSING ITEMS
By entering this agreement you accept responsibility and liability for any damages, breakage or missing products hired to you, by The Event Boutique. In the event damages are incurred, an invoice will be issued for replacement or repair, which is due on receipt of the invoice.
CHANGE TO SETUP ON THE DAY
In addition, please be aware if we are setting up items for your event, we may make last minute changes on the day of setup, if necessary without advising you. For example, if the position we’ve discussed for setup of something doesn’t look right, or for any reason we don’t think it works, we have the right to move or change it.
INJURY OR DAMAGE
The client shall not have any claim against TEB for loss or damage suffered as the client as a result of the clients use of the goods and further, the client will indemnify TEB against any claim by a third person in respect of any loss, injury or liability arising from using the Goods hired by the client.
Should you choose to cancel your event due to any circumstances, The Event Boutique will not be held liable. In the event of cancellation or amendment to the booking date by the client, the deposit shall be forfeited to TEB and a new deposit will be required to secure a new booking, unless otherwise stated by TEB in writing.
FORCE MAJEURE & COVID-19
In circumstances where the clients event is forcibly cancelled, or unable to take place due to force majeure, and government enforced restrictions due to Covid-19, with the exception of any deposits or payments made by TEB for custom items, outsourced products, or any expenses paid towards your event, which are non-recoverable costs, TEB will transfer deposits and payments paid as a credit towards securing a new date. The new date is to be within 12 months of the original booked date, and TEB reserves the right to review the booking, and provide a new quote as date changes may incur cost increases from suppliers.
COVID-19 POLICY: Cancellations
In the event the client chooses to cancel, the deposit is strictly non refundable. TEB will issue a credit to be redeemed within 12 months of your original booked date.
All bookings effected by Covid-19 will be considered on a case-by-case basis with amendments confirmed in writing by TEB.